At cae365, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a registered player on the cae365 platform.
Summary: cae365 collects only the personal data necessary to operate a safe, compliant, and enjoyable betting platform for players in Bangladesh. We do not sell your data to third parties. We use industry-standard encryption and security controls to protect your information at all times. You retain the right to access, correct, and request deletion of your personal data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how cae365 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the cae365 platform at cae365.app and any associated interfaces.
cae365 is committed to handling your personal data responsibly and transparently. This Policy is written in plain English to ensure that you can understand exactly how your information is used. We encourage you to read this Policy in full before registering an account or using any cae365 service.
By registering an account with cae365, making a deposit, placing a bet, or otherwise using the platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the cae365 platform.
This Policy should be read alongside the cae365 Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the platform and your rights as a player.
cae365 collects personal data in the following categories. We collect only what is necessary for the specific purpose identified and do not retain data beyond the period required for that purpose.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, residential address | Account communication, support, transaction notifications |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, user experience optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, feature usage | Platform improvement, responsible gaming monitoring |
| Verification Data | Copies of photo ID, proof of address, selfie verification images | KYC identity verification, fraud prevention |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer service, dispute resolution, quality monitoring |
cae365 does not intentionally collect special category personal data (such as data relating to health, race, religion, or political opinions) through its standard platform operations. In limited circumstances — for example, where a player contacts us regarding a gambling-related health concern in the context of responsible gaming support — we may process such data strictly for the purpose of providing the relevant assistance. Any such data is handled with the highest level of care and is not used for any other purpose.
cae365 collects personal data through the following channels:
cae365 uses personal data for the following purposes. We process your data only where we have a valid legal basis for doing so, as set out in Section 5.
cae365 relies on the following legal bases for processing your personal data:
cae365 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the relevant purpose:
We share data with carefully selected third-party service providers who assist us in operating the cae365 platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), KYC and identity verification providers, cloud hosting and infrastructure providers, game software suppliers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi), and customer support tooling providers. All service providers are contractually required to process your data only on our instructions, to apply appropriate security measures, and to refrain from using your data for their own purposes.
cae365 may disclose personal data to competent authorities, law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of cae365, its players, or the public. Such disclosures are made only to the extent required by the relevant legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of cae365's business assets, personal data held by cae365 may be transferred to the relevant successor entity. Where such a transfer occurs, the successor entity will be required to honour the commitments set out in this Privacy Policy, and affected players will be notified in advance.
No Data Sales: cae365 will never sell your personal data to data brokers, advertising networks, or any third party for their independent commercial use. Data sharing is limited strictly to what is necessary to provide and protect the services you use.
cae365 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, to remember your preferences, and to gather analytics data that helps us improve the overall experience for players.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cae365 platform. Detailed guidance on managing cookies is available in the help documentation of your chosen browser.
cae365 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or legitimate business necessity. The general retention periods we apply are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
cae365 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following controls:
Your Responsibility: While cae365 applies robust security measures on its side, you are also responsible for keeping your account credentials secure. Never share your password with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
As a player on the cae365 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within thirty (30) days of receipt.
The cae365 platform is strictly intended for adults aged 18 and above. cae365 does not knowingly collect, process, or store personal data relating to persons under the age of 18. Age verification checks are applied to all new accounts as a standard part of the registration process.
If cae365 becomes aware that personal data has been collected from an individual under the age of 18, that account will be closed immediately and all associated data will be deleted as soon as practicable, except where retention is required to investigate or report the incident. If you believe that a minor has registered an account on the cae365 platform, please notify us immediately at [email protected].
18+ Only: Access to the cae365 platform is restricted to adults aged 18 and above. If you are under 18, you must not attempt to register or use the cae365 platform under any circumstances.
The cae365 platform may contain references to third-party payment providers and game suppliers whose services are integrated into the platform. Where you interact directly with a third-party service — for example, initiating a bKash transaction through the bKash payment interface — that third party's own privacy policy will govern the collection and use of your data in the context of that interaction. cae365 is not responsible for the privacy practices of third-party services and encourages you to review the relevant privacy policies before providing any personal data to a third party.
cae365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Where material changes are made, registered players will be notified via the email address associated with their account at least seven (7) days before the revised Policy takes effect. The date of the most recent revision is displayed at the top of this document.
Your continued use of the cae365 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to the updated terms. If you do not agree with any changes, you should cease using the platform and close your account before the revised Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cae365 handles your personal data, please contact our dedicated privacy support team using the details below. All privacy-related correspondence should be submitted in English to ensure prompt and accurate handling.
cae365 is committed to resolving all privacy-related queries and requests fairly and transparently. Where you believe that cae365 has not adequately addressed your privacy concern, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.
Every data transmission between your device and the cae365 platform is protected by industry-standard 256-bit SSL/TLS encryption, keeping your personal and financial information safe from interception.
cae365 will never sell, rent, or trade your personal data to data brokers or advertisers. Your information is used solely to operate, secure, and improve the services you use on our platform.
All new accounts undergo mandatory age verification. cae365 does not knowingly process data belonging to persons under 18 and closes any such account immediately upon discovery.
Access, correct, or request deletion of your personal data at any time. cae365 processes all valid data rights requests within 30 days, with no barriers or unnecessary delays.
We do not hold data longer than necessary. Clear retention schedules govern every data category, and data is securely deleted or anonymised as soon as the applicable period expires.
Our support team handles all privacy-related queries 24 hours a day, 7 days a week. Whether you want to access your data, update your marketing preferences, or raise a concern, we are always available to assist.
cae365 combines a world-class game library and live cricket betting with transparent privacy practices and robust data security. Explore our casino, check our FAQ for quick answers, or log in to your account today. Players must be 18 or older.